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Apple iOS7 Users Only
Apple has introduced Activation Lock as a new feature for iOS7 which locks your Apple device to your iCloud account. If you are using iOS7 with Activation Lock we require you to remove your device from your iCloud account before sending it to us. If you are running iOS6 or below, removing your device from your iCloud account is not required. To learn which iOS version your device is using go to Settings > General > About > Version.
How to remove your device from your iCloud account.
There are two options for removing your device from your iCloud account. It can either be done via the device itself or via icloud.com. If your device is faulty please use Option 2.
Option 1 - via your device Turn ON your device Go to Settings Select iCloud Press Delete Account Enter your Apple ID password when prompted Select Turn Off	Option 2 - via icloud.com Make sure the device is switched OFF* Log into your icloud.com account with Apple ID and password Select Find My iPhone Select device from Device list in the top left hand menu The device will hopefully appear as Offline Select Remove from Find My iPhone Select Remove on confirmation message

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Windows Phone 8S	Windows Phone 8X	One (M8)	One M9	One Mini 2	Desire 820	Desire 510	Desire 620	Desire Eye